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Isôko brings the administration closer to the citizens. You will find all the necessary information to help you carry out procedures in the Burundian administration.

Introductory statement by the Minister of Public Service, Labor and EmploymentThe Minister of Public Service, Labor and Employment, Félix MPOZERINIGA

In accordance with its mandate of piloting administrative reform in the framework of the National Program for Administrative Reform (PNRA), the Ministry of Public Service, Labor and Employment is committed to working for a qualified, efficient public administration responsible, oriented towards the general interest and the service to the citizen. This will be achieved through the implementation of the 35 actions of this program. And it is in this logic that he has sponsored, in collaboration with the United Nations Development Program (UNDP), a work of design, implementation and online and appropriation of an Internet portal. access to information and forms on the administrative procedures of the Burundian administration. The Portal to access Information and procedures on Administrative Procedures aims to provide citizens with useful information for easy access to various public services. It has been developed with a view to provide means and facilities for accessing information, combating ignorance and inaccessibility. Finally, it is an opportunity to make transparency and good governance prevail in the public administration and thus improve the quality of services rendered to citizens using the public service. It is an important step in putting the performance of public administration at the service of citizens. It remains, therefore, that the administrations can appropriate them in order to be up to date, once an administrative procedure is modified. The Ministry of Public Service, Labor and Employment invites all public institutions to take ownership of this tool that promotes good governance and facilitates access to public services.

Introductory statement by the Minister of Public Service, Labor and Employment

Message of the Resident Representative of UNDPDr. Garry Conille, Resident Coordinator of the United Nations System in Burundi and UNDP Resident Representative

In line with its universal mandate, UNDP is committed to providing technical and financial support to ensure that Burundian public institutions ensure more effective governance of the State and effective citizen participation, while respecting gender equality. The Portal to access Information and procedures on Administrative Procedures is a realization of this perspective. It aims to provide citizens with all the information needed to access public services and, as such, this is an important step towards more transparency and more quality in terms of service delivery. It remains to ensure that the largest number of citizens can access it, thanks to the development of a version of the portal in the national language and the involvement of local actors in supporting users who need it. This remains a challenge. This portal is also a tool for developing external economic partnerships; foreigners, investors, tourists or other technical and financial partners can find all the administrative information. The wish of UNDP is that the Government, through the various sectors of the Administration, takes ownership of this innovative tool in terms of governance and access of citizens to essential services.

Message of the Resident Representative of UNDP